Terms and Conditions

Acceptance of Terms

These terms and conditions apply to all users of the Site including casual browsers.

Contract Forming Process

In placing an order on shropshirelinens.co.uk by clicking on ‘confirm’ you are making an offer to purchase the goods listed in the order at the price stated in the order. Shropshire Linens Ltd reserves the right to accept or decline this offer. If the offer is accepted (and the contract concluded) you will either be sent an email to confirm that the goods have been despatched to your stated delivery address, or contacted by phone/email to arrange a delivery date for your goods. The contents of your shopping basket can be viewed and edited at any time during the purchasing process by clicking on the basket icon on the top right hand side of the page. If you wish to correct any input errors after submitting your order this can be done by emailing shropshire_linens@hotmail.co.uk with details of your name, order number, postcode and any changes required.


We endeavour to indicate if an item is unavailable for any reason. In the event that you order an item which we subsequently discover is unavailable, we will contact you and let you know when we anticipate that the item will become available. You can then decide whether to continue with your order, cancel your order (in which case we will refund any monies paid by you), or place an order for an alternative item.


At Shropshire Linens we take every care to ensure that all of our products are fairly described and make every effort to display a true representative of colour/shade but as colour reproduction depends on your computer/device monitor, Shropshire Linens cannot guarantee that your display is accurate to the actual product. Please note that all photographs and illustrations are representative only. All ready made products measurements are approximate’s.


All prices are stated in pounds sterling. Prices are inclusive of VAT but exclusive of delivery charges. In the event that you order an item and the price published on the Site was incorrect for any reason we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. Whenever we refer to the previous price of any item on the Site, that item will have been offered for general sale at that price for 28 consecutive days in the previous 6 months at one of our high street stores or on this site.


When paying for your item(s) online we use paypal, if you have a paypal account just follow the instructions for payment, you do not need a paypal account follow the instructions indicated to pay with your debit or credit card.

Acceptance of delivery

A signature will be required where needed to acknowledge delivery of your order. This signature will be proof that you or the person to whom the order was addressed has received the order. Ownership of the items in your order will pass to you on delivery.

Right to cancel, Returns and Refunds

You have the right to cancel your order within 14 days of delivery for all items. If you wish to cancel your order within this period, email us a shropshire_linens@hotmail.co.uk to arrange the return of the item(s). The return postage is at customers own expense unless damaged or faulty.
In the event that you cancel an order before the items have been despatched to you, we will give you a full refund of any monies paid within 5 days of receipt of notification from you that you wish to cancel your order. In the event that you cancel an order after the items have been despatched to you we will refund the value of the items to you within ten days of your having returned the items to us in an unused re-saleable condition.
Refunds will be made by way of a credit to your Credit card/Debit card account. If the returned item(s) are faulty and you have paid to return them we will refund the delivery cost.

Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
If any of these terms and conditions are found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.

All enquiries regarding the items and services advertised or offered through this site including any comments or complaints about the same should be sent to : shropshire_linens@hotmail.co.uk